To respond to an application.
Within 15 business days after the date of the notice indicating that the application has been accepted, unless another time period is specified by the Agency.
Refer to section 19 of the Dispute Adjudication Rules for more information.
Upon receiving a copy of your answer, the applicant can file a reply to the answer.
All personal information created, held or collected by the Canadian Transportation Agency (Agency) is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
The information provided in this form is collected to allow us to process your application. The personal information is collected pursuant to the Canada Transportation Act. The information is included in the following personal information banks:
As per the open court principle and pursuant to subsection 7(2) of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to all Proceedings), SOR/2014 -104 [Dispute Adjudication Rules], all information filed with the Agency as part of an adjudicated dispute becomes part of the public record and may be made available for public viewing unless a request for confidentiality pursuant to section 31 of the Dispute Adjudication Rules has been made to and accepted by the Agency. With the exception of confidential information, the Agency posts applications and decisions issued on its website, and is required to make all information filed during dispute adjudication available on the public record. For further information, please see our Privacy Notice.
The information you submit on the online form will be encrypted (a secure means of transmission) when it is sent electronically to the Agency. For reference purposes, the information you submit is temporarily retained in an encrypted folder on a secure server hosted on our internal network for 30 days following the issuance of a decision or upon withdrawal of your application and Agency acceptance. The information is stored in the Agency Corporate Repository and Case Management System where it will be retained for 10 years upon file closure, and then destroyed.
If, after reading this statement, you prefer not to submit your application online, you may use one of the following methods:
By courier or in person: Canadian Transportation Agency, 15 Eddy Street, Gatineau, Quebec, K1A 0N9
By teletypewriter: 1 -800 -669- 5575
If you do not provide all of the required information on this form, the Agency will not be able to begin processing your application.
Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by e-mail to OTC.AIPRP-ATIP.CTA@otc-cta.gc.ca, by calling 819-953-5869 or writing to: Access to Information and Privacy Coordinator, 15 Eddy Street, Gatineau, Quebec, K1A 0N9.
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada by e-mail at firstname.lastname@example.org or by telephone at 1-800-282-1376.